Privacy notice.

1. Controller and contact

CPROT is responsible for personal data collected through cprot.shop. CPROT's business address for privacy-related contact is Palma Ruvelina 52, Las Palmas, 28017 Colima, Colima, México. You may contact us by WhatsApp at +52 312 129 1227.

2. Data we may request

• Full name and telephone/WhatsApp number.
• Email address when a user creates or uses an account.
• Delivery address: street and number, neighborhood, postal code, municipality, state and optional delivery references.
• Order data: products, quantities, code and tracking status.
• Technical and security information required to protect forms, prevent abuse and operate the site, including session, authentication and security verification data.

We do not request sensitive personal data for the ordinary purposes of this website.

3. Purposes

• Prepare and respond to quotes or service requests.
• Register, confirm, fulfill, deliver and track orders.
• Contact the customer through WhatsApp or the channel used for the requested transaction.
• Create and authenticate accounts when the customer chooses account-based purchasing.
• Provide support, clarifications, returns or incident handling related to a purchase or service.
• Prevent fraud, abuse, malicious automation and unauthorized access.
• Comply with applicable legal, commercial, accounting or retention obligations.

If we later want to use data for a marketing purpose that requires consent, we will request separate authorization.

4. Technology providers and transfers

We may use infrastructure, authentication, database, security and messaging providers to operate the website. The platform currently uses services such as Supabase and Cloudflare; if you choose WhatsApp, the interaction is also subject to Meta/WhatsApp services. Providers may process data on our behalf or under their own policies when the user leaves our website.

We do not transfer or sell personal data for advertising. Other transfers will take place only when necessary for the legal relationship, required by law or subject to consent where applicable.

5. Retention and security

We retain data for the time necessary to fulfill the stated purposes and applicable obligations. When data is no longer required, it will be blocked or deleted as appropriate. We apply reasonable administrative and technical measures to reduce risks of unauthorized access, loss, alteration or processing.

6. Cart, local storage and similar technologies

The website uses browser local storage for functions such as temporarily preserving the quote cart, language preferences and technical catalog caches. These functions are not used on their own to build advertising profiles. Security or infrastructure services may use cookies or identifiers strictly required to operate and protect the platform.

7. Access, correction, deletion and objection rights

You may request access, correction, deletion or objection regarding your data and revoke consent where applicable. Send the request through WhatsApp at +52 312 129 1227, including your name, the right you want to exercise, a clear description and information that lets us locate the relevant relationship, account or order. We may request reasonable information to verify identity and avoid disclosing data to anyone other than the data subject.

8. Limiting use or disclosure

You may ask us to limit communications that are not essential to the requested transaction. Communications required to process an order, deliver a product, provide support or comply with a service obligation are not considered advertising.

9. Changes to this notice

Material changes will be published at https://cprot.shop/en/privacy/ with the updated date. Where the law requires new consent for a different purpose, we will request it before that processing begins.